Frequently asked questions
Start with the questions that matter.
Here are general answers about Finova, the financing process, and how to stay safe. For matters specific to an application or agreement, please use an official Finova contact channel.
Before you apply
Getting started
Adults residing in the Philippines may contact Finova to ask about the general process. Any final eligibility requirements are confirmed through the official application and assessment process.
Requirements depend on the service and assessment. In general, be ready to provide accurate identification and contact information, and any information required through the official channel. Finova will communicate the relevant requirements before application completion.
No. This website is for general information only. Financing is subject to assessment, applicable requirements, and formal documentation.
Terms & costs
Know the numbers clearly
These material terms must be set out in the documents provided through the official process before you decide whether to accept an agreement. Review the approved amount, repayment schedule, applicable interest or finance charge, all applicable fees, and total amount payable carefully.
A longer repayment period may change the payment amount per period and can affect the total cost of financing. Compare the total amount you will repay, not only the size of an individual payment.
No. This website provides general information and cannot replace the disclosure documents for an approved application.
Privacy & safety
Keep your information protected
No. Do not share passwords, PINs, one-time passwords, or other account-access credentials with anyone claiming to represent Finova. Please contact the official Finova email if you receive a suspicious message.
Use the official website and corporate email listed on the Contact page. Treat unexpected messages, unverified links, requests for advance payments, and requests for sensitive credentials as warning signs.
Information provided through official channels should be handled only for communicated and lawful purposes, including application evaluation, identity verification, fraud prevention, servicing, and applicable regulatory requirements. A full privacy notice should be provided before data collection in the live application flow.
Support
Talk to our team
Use the office details or corporate email published on our Contact page. Include only the information necessary for your question; never send passwords or one-time codes.
Take time to read the agreement and disclosure statement before accepting. If an item is unclear, request clarification through an official channel before you make a decision.
